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"Efficient, professional and caring"

About: St John's Hospital / Endoscopy

(as the patient),

No one looks forward to a colonoscopy. Although I am in my 60s I am lucky enough to have got through life with very little contact with hospitals and procedures. However, this does make me anxious about any visit. 

There were several staff involved in the procedure from the pre-op to the recovery. Every one of them were efficient, professional and above all caring.

It wasn’t a pleasant experience and uncomfortable at times, but I felt safe. They do the same procedures day in and day out, however I was treated with respect and a genuine concern over my wellbeing.

There was a student observing and I am sure he will take these skills away with him having observed this great team. 

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Responses

Response from Louise Davies, Patient Experience Officer, Patient Experience Team, NHS Lothian last week
Louise Davies
Patient Experience Officer, Patient Experience Team,
NHS Lothian
Submitted on 01/07/2025 at 18:13
Published on Care Opinion at 18:13


picture of Louise Davies

Dear correspondencekt89

Thank you so much for sharing your feedback with us regarding your recent procedure. I totally appreciate why you would be nervous for this. I am delighted to hear how caring and professional the staff were, and that you felt so safe.

I have passed on your kind words to the Clinical Management Team to share with the team involved.

Thanks again

Louise

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