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"I don't think I could have done this without her help"

About: Family Support Hubs / Family Support Hub - Hamilton

(as a parent/guardian),

I was referred into the family support hub because my oldest daughter was not attending school as she was assaulted in school.  We were allocated a worker called Gillian who used a person centred approach to my daughter's issues.  Gillian helped me with contacting the school and attending meetings with the school building my confidence up to speak to the school staff.  Gillian helped my daughter by taking her out into the community and letting her attend a teenage group to help build up her self esteem.   

With Gillian's help my daughter went back to on a phased return, was back in school full time, and sat 4 NAT5 prelims and exams. 

Gillian also noticed that my other daughter was needing a bit of help and she took her on outings to the park etc, and spoke to her school on my behalf.  She recognised that my daughter may need to be on the neurodevelopmental pathway and my daughter was placed on the list to be assessed for autism. Gillian also got my daughter enhanced transitions to high school. Doing this has helped my daughter feel more comfortable going to high school.

Gillian also helped build my self esteem up by referring me to the All About Me mums group and for alternative therapies and the parent/carer drop in.  I now feel strong enough to speak to the school on my own and attend meetings on my own and I did this recently with my youngest daughter's school. My mental health has also improved and I don't think I could have done this without Gillian's help.  

I would recommend the family support hub to anyone that is struggling with any aspect of their parenting.  

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Responses

Response from Murray Swan, Operation Manager - Hamilton Hub, Hamilton Family Support Hub, South Lanarkshire University Health and Social Care Partnership 4 days ago
Murray Swan
Operation Manager - Hamilton Hub, Hamilton Family Support Hub,
South Lanarkshire University Health and Social Care Partnership
Submitted on 27/06/2025 at 12:39
Published on Care Opinion at 12:39


Dear Pisceschick

Thank you so much for taking the time to provide such a rich detailed care opinions response.

It is always lovely to read about peoples experience of the Hub services and your feedback provides us the opportunity to both reflect on things we have done; as well as on how we can continue to do things better in the future.

I could really gather from our response that not only was there practical support available to assist you in your contacts around attending school meetings, but that the relationships developed between Gillian, you and your daughters was valued - and proved to be beneficial and empowering.

My congratulations to you and your daughter on her return to school and on her taking her exams; and hope that she achieves the results she wants and has worked for. Equally to wish you and your other daughter every success as she begins her high school journey, hopefully now with the enhanced supports you spoke of now firmly in place.

It was also encouraging to read about how the contribution of the groups, therapies and drop-in sessions have helped you build on your own personal achievements and I remain confident that as your self-esteem and well being continues to grow that you will feel even stronger in the years to come.

Gillian, I and all our colleagues across all the hubs are take heart from - and are so appreciative of - your comments that you would "recommend the family support hub to anyone with any aspect of their parenting", and may I take this time to also thank your for the opportunity to have assisted you in helping you achieve your goals for you and your family - something you and your family can take personal pride in.

Wishing you all the very best for the future

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