"A mixed experience with some excellent patient care"

My father was admitted via ED in June  and then moved to AMU2. His clinical condition was assessed and treated quickly. Unfortunately some of the care received on ED and AMU was poor. Lack of cleanliness - moved into a side room that hadn’t been cleaned. Failure to meet his personal care needs - left in visibly soiled clothes. Myself and my husband had to carry out much of the personal care for him. Thankfully he was the moved to Wheal Prosper. 

Where the care my father received enabled a rapid turnaround in his condition.

On arrival we entered a spotless room and were greeted by friendly staff. 

My Dad was asked what he would like to be called ( the first time in his admission) 

Observations, medications were all completed on time. Every member of staff followed PPE protocols. 

Care rounds were meaningful, time taken to check for soiled pads and comfort not just ticking a box. 

Excellent nutrition and encouragement to enjoy meals. 

All staff were kind and caring enjoying a joke with my Dad. 

Today I collected him, everything was organised. Superb discharge planning and offers of support. 

Wheal prosper is an example of the best standard of care. Clearly without the transfer to Wheal Prosper my Dad would have struggled to recover so quickly.