"Car Parking Chaos"

I wish to make the management team aware of the car parking chaos caused by the entrance barrier being out of order. It was in the raised position with an instruction to obtain a ticket from the parking office. It was not clear whether to do this before entering or on leaving the hospital. The G4S operative was not authorised to receive cash & clearly needed better customer service training. The queue for tickets was lengthy and a number of people were anxious about getting to their appointments. It was also a struggle to exit the car park due to near gridlock, which then affected those trying to enter the car park and the road leading to it. Please note that the exit barrier was down, so a ticket was necessary.

Unexpected mechanical breakdowns can happen but a more effective system needs to be put in place.

If G4S own the car park, then please accept my apologies. If G4S operate the car park on behalf of the hospital, please react quicker and relay effective instructions to those manning the ticket office. The most obvious solution is to not charge and to also have the exit barrier raised until the entrance barrier is repaired.

I wish to be constructive in my criticism as for many, their reason for being at the hospital is a stressful or upsetting one and to be worried about parking or spoken to in a rude manner should not add to their burdens.