"Disgusting "

I called in today to discuss my medication after getting through the receptionist who asked me what was wrong I then had to repeat it to someone else. My query was not resolved I’ve had to escalate my query to pals and the nhs. The communication between drs and staff is abysmal. One says one thing someone else says another. I’ve had to get in touch with my specialist to try and rectify this issue. They have even got the date of my children’s birth wrong on my medical records.