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"Maternity services and A&E department"

About: Causeway / Community Midwives Causeway Hospital / Accident & Emergency

(as the patient),

I had my first appointment at causeway hospital after registering my appointment. We done all the usual information like family history etc. My mental health was discussed and I made it clear I hadn't needed to see anyone in years since I had received my autism diagnosis.

I thought we were on the same page, to end up receiving a phone call later on that day from the mental health team offering me an urgent appointment. Obviously I was very confused as to why this was happening and I politely told them I didn't require their services. Turns out the member of staff I'd spoken to at the hospital had gone behind my back and made it sound like I was in desperate need of mental health help and of course made out as if this was discussed with me and I had given them the go ahead, which absolutely did not happen.

It's funny because there's people actually in need of these appointments and aren't getting offered same day emergency appointments.

Another incident a few months later I had ended up in A&E after I was advised by doctor on call. I never go to the hospital and certainly don't abuse the system, I rarely even see my GP.

The hospital decided to put me behind a door to a room in which the doctors like to chat. I woke up in the early hours of the morning to hear 2 of these doctors say absolutely disgusting things about me which I found greatly upsetting. I then spent the remainder of my day very upset and disgusted with how these doctors were behaving.

If you're going to be disgusting regarding your patients, don't place them behind the door where everything can be heard! I hate to imagine what else is being said.  I was saddened by the simple lack of compassion for people. 

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Responses

Response from Jackie Oneill, Lead Midwife, Maternity, Northern Health and Social Care Trust yesterday
Jackie Oneill
Lead Midwife, Maternity,
Northern Health and Social Care Trust
Submitted on 30/06/2025 at 10:39
Published on Care Opinion at 10:40


Dear corvushw36

I am the Lead Midwife for Community Midwifery, and am responding in relation to your Booking appointment in Causeway Hospital.

During the Booking appointment there is usually so much information discussed it can become overwhelming and apologies for this.

If we require or suggest onward referrals to other specialities we do usually discuss this with the Patient, and apologies if this was not the case.

If you wish to discuss this further you can contact Causeway Maternity and speak with us on 02870346128

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Response from Victoria McCrory, Assistant Clinical Services Manager, Medicine and Emergency Medicine, NHSCT yesterday
Victoria McCrory
Assistant Clinical Services Manager, Medicine and Emergency Medicine,
NHSCT
Submitted on 30/06/2025 at 12:22
Published on Care Opinion at 12:22


Hello corvushw36

My name is Victoria McCrory and I am the Assistant Clinical Services Manager for Causeway ED. I am extremely sorry to hear of the experience which you encountered whilst attending the department.

I wish to assure you that this is not the standard of care which I expect to be upheld within the department. I will ensure that the concerns highlighted and learning from same are shared with all staff in the department, including both the nursing and clinician teams.

If you wish for me to review your ED care and experience in further detail please forward me your name and telephone number to my email below. I wish to assure you that if you do not provide this further detail that the learning will still be shared.

Thank you for taking the time to leave this feedback as it helps inform future learning within the department.

Yours sincerely

Victoria McCrory

ACSM CAU ED

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