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"Respiratory clinic"

About: Gartnavel General Hospital / Respiratory Medicine

(as the patient),

Arrived 15 minutes before appointment time to be a decent human being to help hospital with there schedules, waited over hour after my appointment time, not a word nothing zero, told reception, finally seen 20 min after that. What is point of having an appointment time that is never on time? Can't you just make it 1st come 1st served? Might work. 

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