"Monotonous repetition with no help"

Have been calling them dot at 8 for the past month online consultations again at 8 never get any appointments. I was only contacting after I had tried 111 as they suggested to call the Gp immediately but the response I got if you wish to make a complaint you can do so to NHS England. You repeating the same thing doesn’t help I guess it’s not just me calling you but at least have some decency and empathy with the caller. Horrible GP