From the moment I arrived at CAU I was greeted warmly and everything was explained clearly to me. It was a very busy day, having many investigations for a kidney infection and the care and communication was second to none.
Everyone treated me with respect and dignity and despite it being a worrying and stressful time I was made to feel at ease.
The staff were run of their feet all day but were cheerful and professional throughout.
The soup and sandwiches were really good and I was offered drinks throughout the day.
Every aspect of the care was positive.
"The care and communication was second to none"
About: Forth Valley Royal Hospital / Clinical assessment unit Forth Valley Royal Hospital Clinical assessment unit FK5 4WR
Posted by lorna273 (as ),
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