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"Excellent care"

About: Stoke Mandeville Hospital / Ophthalmology

(as the patient),

I recently underwent my first cataract surgery and laser treatment at Stoke Mandeville Hospital.

I am writing to thank all the staff who took care of me that afternoon. From the time I arrived to the time of discharge I found all interactions with the staff excellent. In particular I wish to thank my Consultant Mr Sheth and Mr Melardi, who performed the procedure.

Beforehand Mr Melardi discussed the procedure with me in a straightforward manner so that I was fully prepared for it. The operation itself was quick and painless - it was over just as I thought it had started! The laser treatment was also quick.

Afterwards in the recovery suite, I was treated to tea and biscuits, and was given  a full briefing on eye drops to take, and precautions to take when back at home. All the staff were extremely pleasant which helped to make my visit a very positive experience. Please pass my thanks to the theatre staff.

The next morning, on taking off the eye patch, I quickly appreciated clarity of long sight and of true colours. I am amazed how cataract surgery can have such an immediate positive result.

I have just had a follow up consultation with Mr Sheth - eye healing is normal and ocular pressure is down. I shall be looking forward to repeating this procedure on my other eye.

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Responses

Response from Maschil De Guzman, Patient Relations Manager, Buckinghamshire Healthcare NHS Trust last month
Maschil De Guzman
Patient Relations Manager,
Buckinghamshire Healthcare NHS Trust
Submitted on 04/09/2025 at 16:24
Published on Care Opinion at 16:24


Thank you for your kind words and the compliment regarding the care you received from our hospital departments. We greatly appreciate your feedback and are delighted to hear about your positive experience.

I will forward your compliment to the relevant team to ensure they are aware of your appreciation. Your feedback is invaluable and motivates us to continue providing excellent care and service.

Thank you once again for taking the time to share your thoughts.

Regards,

BHT

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