I have had 2 visits to the Glaucoma clinic, and on one of these visits I had laser treatment.
I have sever hearing loss and wear hearing aids in both ears.
The staff member that did the tests and laser treatment, didn't really have a lot to say. When they spoke, they looked at the screen which meant I couldn't see their face. I told them that I couldn't hear and so they turned and spoke to me, but then went back to talking to the screen.
They then asked me to rest my chin on a piece of equipment, which had clearly been set up for someone smaller, and they made no effort to adjust the height.
They then started the laser treatment. At first this was mildly painful, but then after a while became very painful, so I pulled my head away and told them but they simply put my head back on the equipment and continued.
I thought this staff members manner was rude and unpleasant. They didn't seem to know what they were doing, as the leaflet said that this was a mild, painless treatment, but this wasn't my experience.
An explanation of what was going to happen before the treatment was done would have been good.
My previous experiences with this department have been good.
"Poor experience"
About: Heavitree Hospital / Ophthalmology Heavitree Hospital Ophthalmology Exeter EX1 2ED
Posted by corvusmt98 (as ),
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