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"Glasgow Weight Management Service and Bariatric Surgery"

About: Queen Elizabeth University Hospital Glasgow / Dietetics Queen Elizabeth University Hospital Glasgow / General surgery (Wards 9a, 9b, 9c & 9d)

(as a service user),

I started this journey in 2021 after being diagnosed with type 2 diabetes.  Having put weight on consistently after having my last child in 2005.  My weight was out of control and my overall general health and fitness were rapidly decreasing.  I asked to be referred to the weight management service to get help to loose weight and reduce my risk of comlplications due to diabetes.  People think that having bariatric surgery is an easy option and it is not.  There are expectations you need to meet and you have to be really determined to stick the course.

I attended all sessions that I was asked to.  I lost the 5% weight that I was asked to but then was left in limbo for around 12 months because the NHS was still recovering from Covid and routine bariatric surgery was not being carried out.  This had an effect on not only my physical health but my mental health.  

At one point I remember giving up and thinking "what is the point doing this when there is no date in sight."

Finally in April this year I had the surgery.  Mr Katbeh has been my consultant/ surgeon who has seen me through this process.  He and his team including all his junior doctors have been totally amazing.  I was operated on and then taken into Ward 9C.  I was kept in for a few extra days due to my infection markers but I can honestly say that I received first class treatment from the whole team.  From Gillian the Dietician who has been with me before and now after the surgery.  Nicole the bariatric Nurse who was with me before and on the day of my operation, keeping me calm and reassuring me I was doing the right thing.

The theatre nurses who looked after me after my operation.

The Nurses in Ward 9C who work so hard on those 12 hour shifts and are so short staffed.  The auxillary nurses, catering staff and domestics who work tirelessly and nothing was a bother if you asked them to do something.

I would also like to thank the young junior doctors who worked the weekend.  Those young doctors work incredibly long hours and deserve longer rest days.

I was terrified going in to theatre there because I saw the hospital as a place where people I loved have died.

However, I am nearly 3 months post op.  I am eternally grateful for this second chance of life.  I have lost 3 stone already and I feel like a different person.  This process although long is not a quick fix and it is not for the faint hearted.

All in all I just wanted to say that although the Queen Elizabeth Hospital has a really bad reputation it should be highlighted that there is some fantastic work carried out in there and I for one am eternally grateful.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 3 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 04/07/2025 at 11:21
Published on Care Opinion at 11:21


picture of Nicole McInally

Dear Neptunenw57

Thank you so much for sharing your deeply personal journey. Your openness and honesty are incredibly moving, and we are truly grateful that you took the time to reflect on your experience.

We recognise how challenging and emotional this process can be—from the initial diagnosis and lifestyle changes, through the long wait during the pandemic, to the surgery itself and your ongoing recovery. Your determination and resilience are inspiring, and we’re so pleased to hear that you now feel like you’ve been given a second chance at life.

It’s wonderful to hear that Mr Katbeh and his team, including the junior doctors, theatre staff, and the team on Ward 9C, provided you with the care, reassurance, and professionalism you needed at every stage. Your kind words about Gillian, Nicole, and the wider multidisciplinary team will be shared with them.

We also appreciate your recognition of the hard work of our auxiliary staff, catering teams, and domestics, whose contributions are so vital to patient care and comfort.

We wish you continued success in your recovery.

Take Care

Nicole

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Response from Debbie Macintyre, Clinical Services Manager, General Surgery, Breast, Vascular, Trauma Ward (South), NHS Greater Glasgow and Clyde 3 months ago
Debbie Macintyre
Clinical Services Manager, General Surgery, Breast, Vascular, Trauma Ward (South),
NHS Greater Glasgow and Clyde
Submitted on 04/07/2025 at 14:21
Published on Care Opinion at 14:21


picture of Debbie Macintyre

Dear Neptunenw57,

Thank you so much for this wonderfully motivating piece of feedback. Weight related health issues as Nicole acknowledges in her response are deeply personal and can often be difficult to acknowledge let alone share openly and take the significant steps that you have to manage your weight loss.

You are correct, this is never an easy option and huge credit to you losing 3 stone already!

I am delighted to hear this.

As the service manager for this area of surgery, I see a team who work tirelessly to help many people in a similar situation to yourself with a view to bringing back quality of life which is so incredibly important. They are truly inspiring - just like yourself!

Keep going and please come back at any time on Care Opinion to keep us all posted of your continued journey.

Good luck and best wishes,

Debbie Macintyre

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Update posted by neptunenw57 (a service user)

Thank you for your kind response. I will indeed keep you posted on my progress.

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