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"Smooth and stress-free visit"

About: Airdrie Locality Support Service / Treatment Room

(as a service user),

I recently attended the health centre to have my bloods taken, and I was very impressed with the overall experience. The staff were friendly, professional, and made me feel at ease from the moment I arrived. The nurse who took my blood was exceptionally gentle and efficient—I barely felt a thing, and the entire process was quick and well-organised.

The environment was clean and welcoming, with clear signage and minimal waiting time. I appreciated how everything was explained clearly, including what the tests were for and when to expect the results. It's reassuring to know you're in good hands when it comes to something as important as your health.

Overall, I had a very positive experience and would highly recommend this health centre to anyone needing routine blood work or other medical services. Thank you to the team for making the visit so smooth and stress-free, and a big thanks to Kaylee who took my bloods. 

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Responses

Response from Michelle Stewart, Team Leader, Treatment Room North West Locality, NHS Lanarkshire 6 days ago
Michelle Stewart
Team Leader, Treatment Room North West Locality,
NHS Lanarkshire
Submitted on 27/06/2025 at 11:25
Published on Care Opinion at 11:25


Thank you for your kind feedback. We’re delighted to hear that you had such a positive experience at the health centre. It’s great to know our team made you feel at ease and that the process was smooth and well-explained. We’ll be sure to pass on your thanks to Kaylee. Your recommendation means a lot to us.

Michelle Stewart

Team Leader

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