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"Lack of mental health services"

About: New Craigs Hospital / Mental Health Services

(as the patient),

I feel that the mental health services have gone downhill and are becoming dangerous. After a period of stable health, I started to experience quite unmanageable symptoms again, only to be told that I could be offered discharge from New Craig’s hospital outpatient services. Being on anticipatory care means I have nobody to monitor my health or speak to about my mental health.

I feel if I wasn’t coping with physical health symptoms I would be offered treatment. I have been left to endure acute illness by myself. I have been offered medication but I find the side effects too much and believe that social supports would be of greater benefit.

I’m on a waiting list to have an assessment to talk to someone but the letter from psychology assumed that it would not be of benefit. My psychology letter said I was being referred because I had anxiety about my health when my health is legitimately not good since having long covid/vaccine injury symptoms, which are not in my head. I spent 5 days in hospital after becoming so unwell I could hardly move.

I would prefer psychology to help me with my psychosis that I have been diagnosed with, instead of neglecting to treat that. I feel let down by services and find it very difficult to cope without any intervention. The services that used to run prior to the covid lockdowns were of benefit, and have not been replaced. This places a great burden on patients and their families. In my experience, care in the community is disintegrating.

I feel psychiatry are no longer interested in collaboration with the patient and are in too much of a rush to develop any rapport. This is one particular field of medicine where I feel that would be particularly beneficial. 

When people struggle to get help when they’re at their most distressed and in crisis and are turned away, what is the point of the mental health system?

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Responses

Response from Neil McNamara, Clinical Director - Mental Health Services , Mental Health, NHS Highland 4 days ago
Neil McNamara
Clinical Director - Mental Health Services , Mental Health,
NHS Highland
Submitted on 27/06/2025 at 16:27
Published on Care Opinion at 17:00


Thank you for taking the time to raise this concern with us.

Anticipatory Care Plans can be really helpful guides, produced together with you, so that all services have a clear understanding of the right actions to take if you are struggling with your mental health. They should make sure that you have access to appropriate care as agreed and not serve as a barrier to care.

It is good that you have highlighted that effective recovery from mental health difficulties often involves not only drug treatments but also social networks and psychological interventions. This includes evidence based psychological interventions for conditions such as psychosis as you have mentioned. We would agree that collaboration and a relational approach are fundamental to successful service delivery. We continue to work closely with our service user representatives in Spirit Advocacy on the development of our mental health strategy and the detail of how our multi-disciplinary community teams engage with patients.

If you would like to find out more about this work and to get involved you could contact Spirit Advocacy on: contact@spiritadvocacy.org.uk or 07553 206666.

It may be helpful to hear a little more about the specifics of barriers that you have faced so we can explore and find out if anything could have been done differently. The contact details for our feedback team are: nhshighland.feedback@nhs.scot or 01463 705997.

We really appreciate you highlighting these important issues and are always keen to enter into a constructive dialogue around explaining our services or looking at where they could improve.

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