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"My utmost thanks and gratitude"

About: Glasgow Royal Infirmary / Same Day Admissions Unit

(as the patient),

I had great care and treatment for my op in late June. It was the same day Admissions ward at the Royal Infirmary Glasgow. I was operated on a hot and sticky Friday afternoon. 

My first meeting was with the most wonderful anaesthetist who was so caring, listening so sympathetically to all my anxious needs and worries. She resolved them all for me and was so soothing in her caring but professional manner. 8 hours later or so after a long hard shift she was still the lovely smiling anaesthetists id met at that morning.

She kept her promise and looked after me so well during the op. Im just gutted her name escapes me. Please pass on my utmost thanks and gratitude.

However, all the reception staff, the nurses / student nurses, doctors/ trainers doctors were all wonderful on the day and so kind and caring to me. I am so grateful to you all.

Lastly to Dr Wong and her secretary Laura for the great care and support given to me. They spent time with me explaining things and I appreciated all their help and time.

Thank you to everyone of you and many apologies for not naming you. The only names I remember were Jacqui( lovely NZ accent), lorna and Theresa.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Maria Boothroyd, Clinical Services Manager, Anaesthetics and Critical Care - North Sector, NHS Greater Glasgow and Clyde 5 days ago
Maria Boothroyd
Clinical Services Manager, Anaesthetics and Critical Care - North Sector,
NHS Greater Glasgow and Clyde
Submitted on 26/06/2025 at 11:30
Published on Care Opinion at 11:30


Dear Theresa886,

Thank you for taking the time to share your experience with same day admissions and all the theatres teams. I was pleased to hear of your good experience and of the friendly and professional staff, this is the care all staff strive to give. I am delighted to pass this on and will ensure that anaesthetics, the nursing teas, Dr Wong and Laura receive your feedback,

Kind Regards

Maria Boothroyd

Interim CSM Theatres

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lorna Hastie, Senior Charge Nurse, Same Day Admissions Unit, NHS Greater Glasgow and Clyde 5 days ago
Lorna Hastie
Senior Charge Nurse, Same Day Admissions Unit,
NHS Greater Glasgow and Clyde
Submitted on 26/06/2025 at 11:58
Published on Care Opinion at 11:58


Dear Theresa886

Thank you for taking the time to post such lovely feedback.

It must have been so scary for you to go through surgery. I am delighted to hear that our teams have managed to help you through this difficult time, making your journey as positive an experience as possible.

It is important for our teams to hear your story as it inspires us all to go the extra mile and continue to make improvements wherever we can. I will ensure that Dr Wong & team, Anaesthetic Teams and Same Day Admission Team see your kind words.

Wish you the best and hope your recovery is going well!

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Theresa886 (the patient)

Thank you for a lovely respone and I am so glad the medical team will see how grateful I am. Just totally forgot to mention the wonderful kind and caring nurses in the recovery wards as well. Please pass on to them if you can.

Many thanks

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