"Very Poor."

Friday 20th June 2025. Arrived at the Hospital at 1300 following a recommendation from the 111 service. Struggled arriving to the Hospital due to severe pain in lower back, couldn't drive, so from Childwall to Fazakerley £17:00 lighter in an Uber. However, arrived, and was instantly directed to A different part of the hospital in order to be seen. Arrived, and triaged very quickly, in fact within the first 30mins of arriving.

Then it all began. I find myself writing this review still sitting here in pain, waiting for a bed, not on a trolley, or in a holding bay, but sat on a chair as hard as a rock. 17hrs and still waiting for a bed, back is numb, pain is now reaching the point of being unbearable to tolerate. None sympathetic, probably caused a greater or at least further aggravated the underlying condition being experienced.

Several times enquired for updates, have now given up due to the last response of " oh I've seen people still waiting for bed when I've come in the following day on nights". Now into my 18th hour, requested pain relief 2hrs ago.and still nothing given.

Like most people, I pay into the NHS, have done for 36yrs, not looking for preferential treatment, understand that my problem is nothing compared to some, however, they are aware of the pain I am in, and yet have done nothing to give me some sort of comfort.

I find the whole experience very worrying, I see elderly people waiting just as long as I have, looking frail and tired, hungry and thirsty. No one has been to even offer any support by way of food or drink, people spending small fortunes at the coffee shop to keep energy levels high.

Worst experience to date, it won't be the last of this review.

Interesting to see if I get a response back from Fazakerley and what excuse they use, please do not use excuse regarding the lack of staff, witnessed first hand the amount of staff floating around the hospital.

Very disgusted with Fazakerley, even the Uber driver advised me against going to this hospital and pleaded with me to go to Whiston, sadly Walton Neuro is attached to Fazakerley, so choice was limited.

The board need to take a long hard look at the processes and procedures being carried out, maybe set thier KPI's and KPT's a little higher.

Disgusting, should be ashamed of themselves.

Several persons from handcuffed to Prison Wardens and Police Officers attended, was seen, diagnosed and sent of on thier way, whilst others including myself remain sat in pain awaiting an update.