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"Terrible "

I wouldn’t bother going here, not helpful at all phone appointment was annoying and the woman seemed like she wasn’t really interested or listening wanting to make her own assumptions to be honest I wouldn’t have bothered if it wasn’t for my boyfriend pushing me to try to get help. Even more irritated with what she wrote about me in the letter she sent to me

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Response from Highlands House 3 weeks ago
Highlands House
Submitted on 23/06/2025 at 12:44
Published on nhs.uk at 12:45


We are sorry for the delay in our response and to read that you are unhappy with the care you received, this is not what we would wish and we will do what we can to support you and improve your experience.

Please contact our Patient Advice and Liaison Service (PALS) on 0800 587 6757 (West Kent and Medway) as they can help you with any concerns or queries you may have about your care.

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