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A lovely touch

Posted By MSMac##

"A lovely touch"

About: Glasgow Royal Infirmary / Accident & Emergency

(as a service user),

My husband was rushed into the Royal accident and emergency mid March after having heart failure. He did not survive.

I was extremely touched with the hessian bag returning his possessions and the card saying ‘We extend our condolences to you at this time’

A lovely touch.

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Responses

Response from Kristoffer Robertson, Clinical Services Manger, Emergency Department and Acute Assessment - North Sector, NHS Greater Glasgow and Clyde last week
Kristoffer Robertson
Clinical Services Manger, Emergency Department and Acute Assessment - North Sector,
NHS Greater Glasgow and Clyde

Submitted on 26/06/2025 at 16:12
Published on Care Opinion at 16:12

I am deeply sorry for your loss and extend my heartfelt condolences to you and your family during this incredibly difficult time.

Thank you for taking the time to share your experience, even amidst your grief. We are all truly touched to hear that the small gesture of returning your husband's belongings with care and compassion brought some comfort. Our team strives to support families with dignity and empathy, especially during such profoundly painful moments.

Please know that our thoughts are with you, and we are so sorry for your loss.

With sincere sympathy,

Kristoffer Robertson

Clinical Service Manager

Emergency Care and Acute Receiving

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