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My overall experience was wonderful

Posted By charadt73

"My overall experience was wonderful"

About: Salford Royal / Respiratory medicine

(as a service user),

Hi, I have recently been for a check up on my breathing, as I have asthma. The porters are brilliant, Paul helped me to find the department and stopped to chat about how to get fitter, leaving me for a job with a cheery wave. The receptionist a lovely young man booked me in with a cheery smile, showing me to a waiting area. The cardio respiratory doctor Georgia, couldn't have been more helpful or professional, she put me at my ease and was very patient also  so friendly. My overall experience was wonderful, the NHS is a treasure that should be cherished, from the cleaners to the surgeons. 

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Responses

Response from Trudy Taylor, Head of Patient/Service User Experience, Northern Care Alliance NHS Foundation Trust 5 days ago
Trudy Taylor
Head of Patient/Service User Experience,
Northern Care Alliance NHS Foundation Trust

Submitted on 26/06/2025 at 11:54
Published on Care Opinion at 11:54

Dear Charadt73

Thank you so much for sharing your lovely feedback, we’re absolutely delighted to hear about your positive experience. It’s wonderful to know that Paul, our helpful porter, the welcoming receptionist, and Dr Georgia all contributed to making your visit smooth, friendly, and reassuring.

We welcome all feedback but especially when it is as kind as yours, it serves as a wonderful reminder of the dedication shown by NHS staff at every level. We'll make sure your thanks are passed on to everyone mentioned.

Wishing you continued good health, and thank you again for taking the time to post such a thoughtful message.

Kind regards

The Patient Experience Team

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