"Excellent service and team work"

I attended QEUH A&E in mid June and was seen in the Majors dept. I was seen very promptly and assessment made prior to the dr then seeing me. The dr who attended to me was very pleasant and reassuring, she very quickly pointed out what ,in her opinion was wrong with me and referred to the renal medical staff on call. I was seen very quickly by the renal medical dr who very promptly carried out further tests and confirmed what he thought to be the problem. He was very reassuring and explained everything in great detail and made arrangements for me to be seen the following day.

I received a call at 0800 the following day from the Renal Day unit to ask me to attend for further investigations, I was very impressed at how quickly this had been processed

On arrival at the Renal day unit ,I was met by an extremely pleasant team who explained everything in great detail about the next steps .

As a retired SCN, and having a degree of knowledge and also just having lost my mum a few weeks ago , I was still trying to cope with the t*raumatic journey that she had had, the staff were extremely reassuring and supportive. 

I was kept up to date with times for the various tests to be carried out.

The medical and nursing staff who did my biopsy were excellent and explained each step of the way what was going on.

The staff looking after me in the Renal Day unit after the procedure were very attentive ensuring that I was comfortable and providing cups of tea and something to eat. The team work in the unit was excellent and they should be very proud of how they work together. I was kept up to date at all times with what the next steps were

It was very clear that patient care is the priority for all the staff in the unit.

I was transferred to Ward 4d for ongoing care later that day

On arrival to the ward,I was met by an extremely pleasant and welcoming staff nurse ,I apologise to the missing of names but can only recall a few, therefore will not mention any as they were all excellent!

During my stay in ward 4d, I again felt very safe and reassured and each of the staff that I met was professional, kind, and understanding.

Both of the consultants that I met gave excellent explanation of what to expect and again I felt very reassured and safe .

The one thing that was very clear to me during this stay was the team work in both units, each and every staff member that I encountered was highly professional and compassionate with patient care being their top priority.

I am well aware of the constraints that all healthcare professionals are under these days but in this dept I was not made to feel like they were under pressure and they took time to chat and reassure me and did recognise that I am fragile at the moment ,especially with recent events and for that I am eternally grateful.

The one thing that I am so impressed with during this journey is that I was seen, diagnosed and treatment plan started in less than 48 hours! The organisation within the team is first class.

This is my first experience of the Renal unit and there are not enough words to say how impressed I am with each and every team member that I have met . You should all be very proud of the work that you do .