Text size

Theme

Language

"Hardworking and compassionate staff"

About: Royal Blackburn Hospital

This is a thank you to the many dedicated and caring staff who cared for my father during the last weeks of his life: the paramedics who brought him into hospital; the A and E staff; Acute Medical Unit B staff; staff on ward C9, and particularly staff on C11, the bereavement team and chaplains during Dad’s end of life care. Throughout his stay, Dad and our family were treated with kindness and consideration in difficult circumstances. Dad was delirious and behaving out of character for such a gentle man, but he was always treated and spoken to respectfully, even when he was unaware of his surroundings. As a family, we were kept informed about his treatment throughout, and shown compassion by every member of staff we came across. In these times when the National Health Service seems to come under constant criticism, we felt it important to again say a huge thank you for what you do.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Blackburn Hospital 3 weeks ago
Royal Blackburn Hospital
Submitted on 23/06/2025 at 11:10
Published on nhs.uk at 11:11


Dear Helen,

Many thanks for taking the time to provide feedback regarding the end-of-life care provided to your Dad at Royal Blackburn Teaching Hospital. Please accept my sincere condolences on your loss. Our staff always strive to deliver safe, personal, and effective care, and it is lovely to hear of the compassionate and respectful way that all the staff cared for your dad. It is my pleasure to share your feedback with all the staff involved.

If there is anything further you would like to tell us about your experience, then you can contact the Patient Experience Team on patientexperience@elht.nhs.uk

Thank you again for commenting, and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k