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The utmost compassion and professionalism

Posted By Kags13

"The utmost compassion and professionalism"

About: Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Accident & Emergency Victoria Hospital / Admissions Unit 1 (Emergency Medical)

(as a relative),

Our elderly mother’s health deteriorated quite rapidly necessitating a 999 call. From time of that call to her death 14 hours later she was cared for with the utmost compassion and professionalism. 

The paramedics who attended were gentle and reassuring. 

The  VHK A&E staff were kind and respectful to both her and us and found a single room for her very quickly.

The medical and nursing staff on Admissions unit one could not have cared for her better and made her so comfortable in her last hours. They also looked after the family despite being incredibly busy.

Thank you

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Responses

Response from Marie Kennedy, Patient Experience Manager, Corporate Affairs, Scottish Ambulance Service 6 days ago
Marie Kennedy
Patient Experience Manager, Corporate Affairs,
Scottish Ambulance Service

Submitted on 25/06/2025 at 15:53
Published on Care Opinion at 15:53

picture of Marie Kennedy

Dear Kags13,

Firstly I'm so sorry to hear about your mum's recent passing. I can only imagine what a difficult time this must be for you and your family. I note that your feedback relates to a number of different NHS services. I am writing on behalf of the Scottish Ambulance Service. Thank you for submitting such lovely feedback especially under such circumstances. I'm pleased to hear that you found the paramedics that attended your mum gentle and reassuring.

I wish you and your family all the very best and again wish to convey my sincerest condolences to you all.

Kind Regards,
Marie,
Patient Experience Manager

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Response from Lauren Harris, Senior Charge Nurse / Clinical Nurse Educator, Accident and Emergency, NHS Fife 6 days ago
Lauren Harris
Senior Charge Nurse / Clinical Nurse Educator, Accident and Emergency,
NHS Fife

Interim Senior Charge Nurse & Clinical Nurse Educator

Submitted on 25/06/2025 at 17:16
Published on Care Opinion at 17:16

Hello Kags13,

Many thanks for taking the time to give the Emergency Department some lovely feedback in what must be an emotional and difficult time.

I am very pleased to hear you mother was treated with the upmost dignity and respect and was transferred quickly to a private area where she was made comfortable with caring staff.

I send sincere condolences to yourself and family.

I will pass on your message to staff involved in your mothers care

Many thanks again

Kind regards

Lauren

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Response from Jamie Beveridge, Acting Senior Charge Nurse, Admissions Unit One, NHS Fife 5 days ago
Jamie Beveridge
Acting Senior Charge Nurse, Admissions Unit One,
NHS Fife

Submitted on 26/06/2025 at 07:58
Published on Care Opinion at 10:56

Hello,

Thank you for taking the time to provide this lovely feedback. As the Senior Charge Nurse in AU1 I am pleased to hear your mother was provided with excellent care and she was made comfortable in her last few hours.

I will feed this back to both our Nursing and Medical team.

Thank you again for your feedback

kind regards

Jamie

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