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Kind, calm and professional

Posted By opossum

"Kind, calm and professional"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a service user),

The ambulance which took me to A&E at the BRI arrived very quickly. The paramedics were very kind, calm and professional. This was reassuring as I was experiencing an acute mental health crisis, and I felt looked after during a terrifying experience.

I'm grateful to the ambulance staff who do a stressful and difficult job.

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Responses

Response from Deanne Hill, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 4 days ago
Deanne Hill
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 25/06/2025 at 11:58
Published on Care Opinion at 11:58

Good morning,

Thank you so much for providing us with feedback on the service you received, it is much appreciated! We hope you are on the mend, and are sorry you had to use our services in the first place!

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message and we will ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback, I hope you are recovering well!

Kindest regards,


The Patient Engagement Team

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