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It could not have gone better for me

Posted By AliJP

"It could not have gone better for me"

About: Yeovil District Hospital / General surgery Yeovil District Hospital / Maxillo-Facial surgery

(as the patient),

I want to thank the day surgery staff at Yeovil Hospital. I recently had two lesions removed from my forehead and nose. I was extremely anxious on arrival. From the outset, the staff in the department went out of their way to be extremely friendly, kind and caring, giving me all the information and preparation I needed; making me feel more relaxed for what would follow. Once in theatre, the surgeon managed to make light of the situation for me,  even making me laugh at times. He made sure to come and see me following surgery to make sure I was OK and give follow up advice. It could not have gone better for me.

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Responses

Response from Isobel Boobyer-Jones, Patient Engagement and Involvement Manager, Patient Experience and Engagement, Somerset NHS Foundation Trust 6 days ago
Isobel Boobyer-Jones
Patient Engagement and Involvement Manager, Patient Experience and Engagement,
Somerset NHS Foundation Trust

I make sure that patients, families, carers, and the public have a real say in how healthcare services within our Trust are shaped and improved. I listen to feedback, gather insights from patient stories, and work with teams to make changes that really matter to the people using our services. I use platforms like Care Opinion to understand experiences—what’s working well and what could be better—so that we can keep improving care in a way that truly puts patients first.

Submitted on 03/07/2025 at 15:12
Published on Care Opinion at 15:12

picture of Isobel Boobyer-Jones

Dear AliJP,

Thank you for sharing your experience. It’s clear how much the kindness and professionalism of the surgery team meant to you during what must have been an anxious time. I’m really glad to hear you felt so well supported and cared for. I will share your lovely feedback is shared with the team at Yeovil Hospital, they will truly appreciate it.

Kind Regards

Issy

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