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"They could not have done more for us"

About: Community Health and Primary Care Services / NHS Tayside GP Out of Hours Service

(as a relative),

We called 111 due to my husband being in excruciating back pain which led to loss of mobility in his legs and feeling in his feet. We got an appt at Kingscross and were looked after by Dr Mcdonald and Kieran.

They could not have done more for us and pushed for us to be seen by the hospital. Eventually due to their efforts the hospital accepted my husband up and as a result he had to have emergency surgery. Had this not been carried out when it had, there was a high chance he would of been left paralysed from the stomach down.

If it hadn’t been for the care and efforts by the staff at Kingscross, there is a high possibility the outcome would have been worst case scenario. We are forever grateful for the care we received and cannot thank all staff enough. 

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Responses

Response from Shawkat Hasan, Angus Health and Social Care Partnership last week
Shawkat Hasan
Angus Health and Social Care Partnership
Submitted on 26/06/2025 at 14:15
Published on Care Opinion at 14:31


Dear cheetahgf56,

Thank you so much for taking the time to post your feedback.

Sorry to hear about your husband's symptoms and needing to phone 111.

I am very pleased however to hear about your positive experience at the Kings Cross GP Out of Hours Service. I am delighted you were looked after so well by Dr McDonald and Kieron and that they liaised with the hospital to have your husband assessed quickly.

We are fortunate to have experienced, dedicated and caring clinicians working in the Out of Hours service such as Dr McDonald and Kieron who can recognise serious conditions and promptly arrange a plan to deal with them.

I will pass on your kind comments onto them both.

I hope your husband is recovering well and thank you again for your feedback.

Best Wishes

Dr Shawkat Hasan - Clinical Director, NHS Tayside GP OOH Service.

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