Text size

Theme

Language

"They make a difficult situation that bit easier"

About: Antrim Area Hospital

(as a service user),

Unfortunately, I found the overall cleanliness of the hospital is lacking, with the floors and stairs I walked on being thick with dirt. In fairness I did see someone taking Henry the Hoover for a walk a few times but that proved pretty futile...

Aside from this, Antrim hospital has been great. I cannot compliment the staff enough, from the lovely young blonde lady in main reception to the lady in the cash office with the lego spider who always brightens my day with her kindness. It truly makes a difference. The people you encounter have to opportunity to really make a difference. And I'm lucky to say I'm able to leave my appointments with a smile on my face because of the staff, which make a difficult situation that bit easier. 

They all deserve so much more recognition for the stuff they put up with day in and day out.

So if anyone is reading this, please just remember the difference you make and the impact you have - whether that be good or bad, you decide...

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Angelo Fusco, General Manager, Corporate Support, NHSCT 4 days ago
Angelo Fusco
General Manager, Corporate Support,
NHSCT
Submitted on 27/06/2025 at 15:51
Published on Care Opinion at 16:06


Thank you for highlighting your experience on the cleanliness of Antrim Area Hospital (AAH).

As the General Manager for Corporate Support Services (CSS), I oversee environmental cleanliness.

I regret to read that your experience with the cleanliness at AAH was not satisfactory.

We are constantly reassessing and adjusting our cleaning requirements, and we truly appreciate your feedback.

Your input will be considered in our upcoming review of cleaning schedules and will assist in improving our services.

Best Wishes

A Fusco

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k