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Hospital staff were super

Posted By SFSatisfied

"Hospital staff were super"

About: University Hospital Monklands / Ear, Nose & Throat (Ward 9) University Hospital Monklands / Emergency Department University Hospital Monklands / Radiology

(as the patient),

Got a very large swelling on my neck and had to go to A&E. Staff were super. The doctor immediately referred me to ENT and did everything he could to establish what the issue was. All the staff have been extremely caring and I've been extremely well looked after. Thanks to them all.

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Responses

Response from Jennifer Baillie, Improvement Advisor, Quality Directorate, NHS Lanarkshire last week
Jennifer Baillie
Improvement Advisor, Quality Directorate,
NHS Lanarkshire

assists with admin of Care Opinion in NHS Lanarkshire. requires access to all NHS Lanarkshire stories

Submitted on 27/06/2025 at 18:51
Published on Care Opinion at 18:51

picture of Jennifer Baillie

Dear SFSatisfied

Thank you for sharing your experience of UHM ENT, ED and radiology

I am so pleased to hear that you were seen promptly and that all our staff were friendly and helpful.

I’ll ensure your kind words are passed on to the whole team who will get a real boost from hearing your feedback.

I hope you are keeping well.

Kind Regards,

Jen

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