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"Treatment after mum passed away"

About: University Hospital Monklands / General Medicine (Wards 2,10,12 and 17)

(as a relative),

Was called to say mum had passed away. Nurse that called was compassionate on the phone and when we arrived on the ward. After spending time with my mum, my sister-in-law said she would take my mum's jewellery off so not to get lost. She couldn’t get her wedding ring off. I said I will go speak to a nurse on ward.

When I arrived at the station, nurses were all sitting getting ready to hand over. I stood for what felt like ages but probably not. This was 6.30 in the morning.

A nurse turned round and said -  what is it? To say I was angry is an understatement. Due to circumstances I never said anything. Had this been a normal day, they would have been told please remember who you are speaking to and took it further.

Due to time of morning, the nurse was aware why I was there. If I had been them I would have stood up and approached the desk, offered my condolences, and asked if I was ok and in a compassionate tone ask what they could have done. 

I get this might be a job to this nurse, but they need to be reminded about compassion and the feelings of others, especially at this difficult time, and I hope no one treats them or their loved ones like this. I also get death is part of everyday life for nurses, but not for their patients and their families. 

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Responses

Response from Alan Sommerville, Senior Nurse for Medicine, Renal and Associated Specialities, University Hospital Monklands, NHS Lanarkshire 5 days ago
Alan Sommerville
Senior Nurse for Medicine, Renal and Associated Specialities, University Hospital Monklands,
NHS Lanarkshire
Submitted on 26/06/2025 at 10:49
Published on Care Opinion at 10:49


Hi Morry 1

Can I please offer my condolences on the passing of your mother. I am so sorry that this was your experience at this difficult time. This is not what I would expect in any of the wards I am responsible for or indeed throughout the hospital. If you would like to give me a call on 01236748748 and ask for DECT 404160 I will discuss with you which ward this happened in and I will bring this to the attention of the Senior Charge Nurse.

Thank you for taking time to post on care opinion, we take all comments seriously to try and improve the experience for patients and relatives.

Kind Regards

Alan

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