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Pneumonia diagnosis

Posted By Sickmum85

"Pneumonia diagnosis"

About: Queen Elizabeth University Hospital Glasgow / Same Day Urgent Care Centre (SDUCC)

(as a service user),

Referred from GP with concerning symptoms and was seen within 30 minutes of arriving. Department was busy but not uncomfortably so. Nurse practitioner lead, in my case, but ecg, bloods, X-ray and a CT scan all dealt with quickly and efficiently. From admission to discharge I was 4 hours and 30 minutes with a clear diagnosis and treatment plan from a consultant.  Refreshments were offered during the time I was there (tea coffee, bottle water, biscuits and sandwiches. 

This department is a success for the NHS allowing me to avoid a lengthy wait in A&E and hospital admission. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 days ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 02/07/2025 at 09:36
Published on Care Opinion at 09:36

picture of Kevin Torbet

Dear Sickmum85

Thank you for sharing your experience—we’re so pleased to hear that your care was delivered swiftly, efficiently, and with compassion.

It’s incredibly reassuring to know that you were seen so quickly after referral, received all necessary investigations in a timely manner, and left with a clear diagnosis and treatment plan. Your kind words are a testament to the professionalism and teamwork of the staff within the department, including the nurse practitioner and consultant who led your care.

We’re especially glad you felt comfortable and well looked after during your time with us, including the small but important touches like refreshments.

Your feedback highlights exactly why services like this are so valuable—providing urgent care without the need for a prolonged wait in A&E or hospital admission. We’ll ensure your appreciation is shared with the team involved.

Wishing you the very best in your continued recovery.

Kind regards

Kevin

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