"Efficient and Organised"

About: Malton Community Hospital Malton Community Hospital Malton YO17 7NG

Posted via nhs.uk 2 weeks ago

From the moment I walked into the eye clinic I could tell it was run extremely efficiently my appointment was for 9am I was taken through slightly earlier which was great the couple of staff I saw were so organised put me at ease and made the appointment less worrying by chatting through what was happening fantastic service thank you so much.

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PPI Team

Patient Experience and Involvement team,

York & Scarborough Teaching Hospitals NHS Foundation Trust

Submitted on 03/07/2025 at 08:16

Published on Care Opinion at 08:16

Thank you for taking a moment to share your experience at Malton Community Hospital's Eye Clinic. We are really pleased to hear that your visit was smooth, timely and reassuring from start to finish.
It is lovely to know that the team were able to put you at ease and walk you through the appointment in such a calm and friendly way. That kind of care can make a real difference, especially when people are feeling a little anxious.
We will pass on your kind words to the clinic staff. Feedback like yours means a great deal to the team, and we are very grateful that you took the time to share it.
Warm regards,
Patient Experience Team
York and Scarborough Teaching Hospitals NHS Foundation Trust

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