"I feel as though I'll really struggle to go back"

I had 5 vulval biopsies taken at Gynaecology RAH clinic B. I have genuinely been in tears since and I feel as though I'll really struggle to go back now because of how traumatising an experience it was. 

I suffer from a chronic skin condition so I have had my fair share of biopsies, usually I get some every year or so. I always struggle with them, they hurt and nip and the injections are usually the worst part. However this experience was absolutely appalling.

Had 4 injections of local anaesthetic, within exactly 5 seconds the cutting began, I felt every cut, every stitch and I tried to tell them I can feel this but they kept going. Meanwhile I'm lying there in tears, in a position that left me feeling exposed and vulnerable. I got more anaesthetic but yes I could still feel it and when I jumped - which is frustrating but I genuinely couldn't help - I felt as though rather than supported I was scolded. I felt embarrassed that I'd had a natural reaction. Also, the time between local anaesthetic administration and procedure beginning was far to short. They should check to see if the patient can feel anything rather than just going straight in. 

Going to gynaecology every time is a daunting experience, everyone other than the HCSWs seem too busy to provide genuine kindness and compassion. I stood in the changing room breaking my heart afterwards and was ignored by all except from the HCSW who was wonderful and kind. 

I was actively bleeding to the point it was down my leg. It's now 24 hours, I'm in tears from pain and burning. Still bleeding, didn't even bother to phone gynaecology because I knew I'd be fobbed off. I've been to my wonderful GP practice, who've examined me - no rushing, no pushing me out the door, listening to me cry and helped calm me down and provided me with good advice and medication. 

I genuinely don't know if I can walk through the doors to clinic B again. I felt absolutely everything and it's traumatised me. Not only that but whether it be time restrictions or far too busy, the lack of patient centered care is so evident here. I've never left and thought wow, they were really nice.

I think some reminders about patient care and the NHS core values need to be revisited.