"Good practice"

From the moment I was seen at this practice, I felt truly acknowledged — not just as a patient, but as a whole person. The care I received recognised the emotional and physical toll of my condition, especially as a parent trying to stay strong for my children.

The support I’ve received has been exceptional. I was promptly signed off work to allow space for recovery, directed to helpful support services, and sent for appropriate tests. The follow-up has been thorough and thoughtful, including personal check-ins and timely updates about referrals and test results.

When a recent test revealed a positive result for an infection, I was contacted quickly and provided with treatment and reassurance. I was also encouraged to return for further support if needed — something that made me feel genuinely cared for.

After years of struggling to be heard and helped, the care I’ve received here has been a lifeline. The professionalism, empathy, and proactive approach of the team have made a profound difference in my life. This practice is a true example of what patient-centred care should look like.

Thank you for seeing me, believing me, and walking alongside me in this journey.