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A&E experience

Posted By Notidealbuyfriendly

"A&E experience"

About: Glasgow Royal Infirmary / Accident & Emergency

(as the patient),

I went to visit A&E at Glasgow Royal Infirmary to get my injuries checked over. The staff were more than helpful this time which was appreciated, but didn’t like that it was so busy, 6 hr wait time, and the fact the police a few officers were there dealing with someone who was acting disorderly, it is a hospital for people with injuries not for police matters, I don’t wish to see that and find unsettling when am there to wait my injuries and wellbeing 

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Responses

Response from Kristoffer Robertson, Clinical Services Manger, Emergency Department and Acute Assessment - North Sector, NHS Greater Glasgow and Clyde last month
Kristoffer Robertson
Clinical Services Manger, Emergency Department and Acute Assessment - North Sector,
NHS Greater Glasgow and Clyde

Submitted on 23/06/2025 at 08:11
Published on Care Opinion at 08:11

Thank you for taking the time to share your feedback.

We’re very pleased to hear that you found our staff helpful during your visit — we know how important that is, especially when you’re dealing with an injury. We do understand your concerns about the wait times and the presence of police officers; unfortunately, from time to time, situations arise where their attendance is necessary to ensure the safety of all patients, visitors, and staff. Please be assured that we always aim to provide a calm and supportive environment, and your comments will be shared with the team as we continue to improve the experience for everyone.

Wishing you a full and speedy recovery.

Kristoffer Robertson

Clinical Service Manager

Emergency Care and Acute Receiving

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