"Efficiency, professionalism and profound human kindness"

Following a post-menopausal bleed and an ambiguous blood test result, I was referred to the Centre for Women's Health at the Royal Devon and Exeter hospital on a 2 week fast track basis.  My experience has been amazingly good. 

I received an invite for investigations in no time; the explorations were carried out in an atmosphere of utmost efficiency and also utmost kindness.  No abnormalities were found.  I was then referred for a CT scan just in case there were issues elsewhere in the body; again I received a very prompt appointment and the experience was entirely positive. 

A mere three days later I received a letter setting out in comprehensive detail the results of the scan (again, happily, no abnormalities).  The speed with which this letter was sent impressed me hugely; the amount of detail that the consultant had taken to set out fully the results was astonishing and hugely reassuring.  He could simply have said - no abnormalities detected,  but instead went to great pains to detail every element of the exercise.  And finally, he began his letter by saying - I am really pleased to say.

It is this combination of efficiency, professionalism and profound human kindness that makes this hospital the very, very special place that it is.