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"My mum on end of life"

About: University Hospital Monklands / Acute Medical Receiving Unit

(as a relative),

Went onto the ward with my mother who has terminal cancer and we had been called for as was nearing end of life. Some of the staff were lovely especially the night shift staff.

Some of the day shift stay passed a few comments about the number of visitors we were bringing in, and another who told the domestic staff not to offer tea as would be all day with the amount of people in the room. There was 6 of us. I feel this showed no compassion or empathy what so ever. I didn’t realise it was wrong to have a large family that wanted to spend their family members last moments with them. 

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Responses

Response from Eileen McGinley, Improvement Advisor, Quality Directorate, NHS Lanarkshire last week
Eileen McGinley
Improvement Advisor, Quality Directorate,
NHS Lanarkshire

assists with admin of Care Opinion in NHS Lanarkshire. requires access to all NHS Lanarkshire stories

Submitted on 24/06/2025 at 18:02
Published on Care Opinion at 18:02


Hi Jcmc, thank you for sharing your feedback on Care Opinion of the Acute Medical Receiving Unit at University Hospital Monklands.

I am so sorry to hear of the experience you and your family had at such a sad time. While it is good to hear that some of the staff were really nice, we would expect that level of care and compassion from all staff. I apologise that this was not the case for you and your family.

We always want to make things better for our patients and value feedback. It would be helpful if you could contact the Patient Affairs team on the below details, who will be able to look into this further for you and provide a personal response.

patientaffairs@lanarkshire.scot.nhs.uk

01698 752 800

In the meantime, again, please accept my apologies and condolences on your loss.

Regards

Eileen

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