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Caring practice

Story from nhs.uk

"Caring practice "

About: The Highlands Practice

Contacted surgery regarding pain at back of calf following long haul flight. Received face to face appointment within the hour of submitting request on Anima. Was referred for a vascular scan which I had later that day and problem diagnosed. Received telephone call from a Doctor the following day with advice and put my mind to rest. Thank you so much.

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Responses

Response from The Highlands Practice last week
The Highlands Practice

Submitted on 20/06/2025 at 08:45
Published on nhs.uk at 08:46

Dear Cathy,

Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us.

All feedback helps us understand what we are doing right and where we can make improvements, and your feedback allows us to do just that.

We are delighted to hear of your positive experience with the quick face-to-face appointment following your contact to us via Anima, and the reassuring advice and support from our follow-up call with the doctor, and we will ensure this is shared with our staff.

These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services.

Once again, thank you for contacting us and being part of our practice.

Yours sincerely,

James Leach

Digital Transformation and Data Manager

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