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Explained everything

Posted By Minnie04

"Explained everything"

About: Rotherham CAMHS / Getting Help

(as a parent/guardian),

I had a team manager contact me who explained everything properly and gave me many options to consider whilst awaiting a diagnosis.

I had previously spoken to another staff member the previous day, who just wasn't as understanding and also didn't explain anything properly to me.

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Responses

Response from Naomi Handley-Ward, Children's Care Group, Rotherham, Doncaster and South Humber NHS Foundation Trust 2 weeks ago
Naomi Handley-Ward
Children's Care Group,
Rotherham, Doncaster and South Humber NHS Foundation Trust

Submitted on 23/06/2025 at 13:52
Published on Care Opinion at 13:56

picture of Naomi Handley-Ward

Hi

Thank you for taking the time feedback to us. I am so pleased that you found your recent contact helpful and that they explained things well for you. However, it sounds like your previous contact with us was less helpful, I am so sorry about that. I will feed this back to our teams to ensure that in future, we provide a clear explanation about what will happen next and what you can expect from our service.

Thank you again for your feedback, it will really help us to ensure we get things right the first time.

Naomi

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Emily Goodrick, Children's Care Group, Rotherham, Doncaster and South Humber NHS Foundation Trust 2 weeks ago
Emily Goodrick
Children's Care Group,
Rotherham, Doncaster and South Humber NHS Foundation Trust

Submitted on 23/06/2025 at 13:54
Published on Care Opinion at 13:54

picture of Emily Goodrick

Hi Minnie04,

thank you for taking the time to give us your feedback on accessing Rotherham CAMHS.

Whilst its disappointing to see we didn't get it right first time I'm glad you were able to speak with one of our managers. I hope this provided you with an opportunity to feel heard and that the advice given was helpful. I also hope it allowed you the time to detail your initial experience so we can learn where we didn't get it right.

Many thanks

Emily

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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