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"Very helpful practice "

About: Wessex Road Surgery

Last week I needed an appointment quickly as I had hurt my back . I put in an online consultation form and within an hour I was called with an appointment for that afternoon. From filling in the form to appointment time was less than 3 hours . The doctor I saw was really helpful, kind and professional . Unfortunately 2 days later I needed to return for the same issue and again I had a face to face appointment in under 3 hours with another lovely doctor who was very informative and helpful. Given how quickly people are to make complaints I wanted to do the opposite and praise this surgery for their great doctors and reception staff for not only the speed of the appointment given, but their really caring professionalism. Thank you so much to the team at Wessex Road surgery .

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Responses

Response from Wessex Road Surgery last week
Wessex Road Surgery
Submitted on 20/06/2025 at 09:09
Published on nhs.uk at 09:09


Dear Patient,

Thank you for posting a review of your positive experience when accessing care this month. I am pleased to hear that you found the service to be efficient with an appointment on both occasions within 3 hours of putting in your online consultation request. You found both doctors to be kind, professional, informative and helpful.

Your feedback will be shared with the team at Wessex Road and across Shore Medical, and is very much appreciated.

Thank you once again.

Anne Holburn

Patient Liaison Deputy Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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