"Follow up to unkept promise "

Dear Hayley,

I am sorry that you are now having difficulty in obtaining your medication due to stock issues at the pharmacy that you went to. I do, however need to explain that we have absolutely no control over this. There are many pharmacies in Croydon and they all work independently.

I did ask my Operations Manager to give you a call to explain this however, I understand that his call went to voicemail. He has therefore left you a message.

In the meantime, we have asked our own Clinical Pharmacist to contact your nominated pharmacy to find out if this is a temporary stock issue on their part or if this is a wider issue for other pharmacies. As we understand it, this particular pharmacy had run out of this medication and had therefore placed this on order. We have been advised that they expect to receive delivery later today.

Our Clinical Pharmacist has agreed to call your nominated pharmacy again this afternoon to check if the delivery has arrived. Assuming that it has, we would expect that you should be able to collect your medication later today. Our Clinical Pharmacist will also give to a call to give you an update and to talk through alternative options, should the delivery not arrive. Hopefully, this will not be the case but as I have explained we have no control over this. We will however, do all that we can to help to resolve this for you.

Going forward, if you have queries relating to medication or similar, please can I suggest that you raise this through our Practice Website: www.frmp.org.uk or telephone the Practice.

I hope this is helpful but if you have any concerns then please do not hesitate to contact my Operations Manager, Kunal Trivedi, our Clinical Pharmacist, Prayank Joshi or myself.

Kind regards

Karen Northwood

Managing Partner