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Swift, exceptional care involving multiple agencies

Posted By Fees2007

"Swift, exceptional care involving multiple agencies"

About: General practices in Greater Glasgow & Clyde Glasgow Community Services / Out of Hours GP Royal Alexandra Hospital / Accident & Emergency Royal Alexandra Hospital / Gynaecology (Ward 32) Royal Alexandra Hospital / Medical Assessment Unit (MAU)

(as the patient),

Well, what can I say other than thank you!

From Dr Omar, at Clydeview Medical Practice Renfrew, to the emergency phone call from an OHGP, to the nurse in the RAH A&E in Paisley, to the staff in MAU and the exceptional care on Ward 32. Dr Blair and her team were swift to get treatment started, scans carried out, follow-up appointment before discharge, and a plan of action put in place.

Every staff member I encountered went above and beyond to make my stay as easy as possible. I was more unwell than I realised, needing 5 bags of blood transfused to treat dangerously low hemoglobin levels of initially 31.

I cant thank everyone enough that after 4 days, I was finally well enough to go home. 

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Responses

Response from Charlene Sweeney, Operational Business Manager, GP Out of Hours Service, NHS Greater Glasgow and Clyde last week
Charlene Sweeney
Operational Business Manager, GP Out of Hours Service,
NHS Greater Glasgow and Clyde

Submitted on 23/06/2025 at 12:03
Published on Care Opinion at 12:03

Dear Fees2007,

Thank you for taking the time to share your experience on Care Opinion. We are pleased to read of the positive patient journey you had with the GP Out Of Hours service and wish you a full speedy recovery.

We appreciate when staff are recognised for the professionalism, care and compassion that we strive to achieve at all times. We would love to share this good news and positive feedback with the staff involved in your care. If you wish to provide any further detail to help us identify the staff involved, then please don't hesitate to get in touch with myself at charlene.sweeney@nhs.scot

Thanks again for taking the time to get in touch.

Best wishes,

Charlene

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Response from Nikki Harvey, Lead nurse -Gynaecology, Gynaecology, NHS Greater Glasgow and Clyde last week
Nikki Harvey
Lead nurse -Gynaecology, Gynaecology,
NHS Greater Glasgow and Clyde

Submitted on 23/06/2025 at 16:03
Published on Care Opinion at 16:03

picture of Nikki Harvey

Dear Fees2007,

Thank you so much for your kind and thoughtful feedback. We are truly grateful you took the time to share your experience.

We’re delighted to hear that from the initial emergency call through to your care on Ward 32, you felt supported and well looked after. It’s always encouraging to know that the coordinated efforts across services—from Clydeview Medical Practice, OHGP, A&E, MAU, and onto our ward—made a positive difference during what must have been a very worrying time for you.

Your kind words about Dr Blair and the team mean a great deal to us all. We’re so pleased that the swift care and treatment, including your transfusions and the ongoing plan, helped you to recover well enough to return home after just four days.

On behalf of everyone on Ward 32, thank you again—we wish you continued strength and good health in your recovery.

Warmest regards,

Nikki

Nikki Harvey Lead Nurse

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