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Poor customer service

Story from nhs.uk

"Poor customer service"

About: The Old School Surgery

On the morning of the 19/06 i spoke with a gentleman who was rude over the phone, not listening to what I had to say, speaking over me and not helpful. After thanking the agent for the service they terminated the call abruptly. Poor for a NHS service provider.

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Responses

Response from The Old School Surgery 3 weeks ago
The Old School Surgery

Submitted on 24/06/2025 at 16:35
Published on nhs.uk at 16:35

Dear patient

Thanks for taking the time to give us a 4 star review.

I'd like to take this opportunity to apologise for the experience you describe. All of our calls are recorded so we will use your call to identify any areas of training that may be required.

Best wishes

Tim

Practice Experience Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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