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About: North Devon District Hospital / Oral & Maxillofacial Surgery

(as a parent/guardian),

I can’t thank the Oral and Maxillofacial team enough for the incredible care they gave my newborn daughter and me. We were running late due to a communication issue on the ward, and I arrived feeling stressed and overwhelmed as a sleep-deprived new father. But from the moment I walked in, I was met with nothing but kindness, warmth, and genuine compassion.

Every single person—from the receptionist to the nurses and surgeon—treated us with such care and reassurance. They took the time to explain everything clearly, comforted me when I needed it most, and made what could have been a difficult experience feel calm and positive.

Thank you for making such a difference at such a vulnerable time. You truly made us feel looked after.

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Responses

Response from Jennifer Smallridge, Senior Dental Nurse Maxillofacial & Orthodontics (Northern Services), Maxillofacial & Orthodontics (Northern Services), Royal Devon University Healthcare NHS Foundation Trust last week
Jennifer Smallridge
Senior Dental Nurse Maxillofacial & Orthodontics (Northern Services), Maxillofacial & Orthodontics (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 24/06/2025 at 13:12
Published on Care Opinion at 13:12


picture of Jennifer Smallridge

Dear Jms22

I was so touched to receive your kind feedback on the appointment you attended with your new born daughter. Firstly many congratulations to both the new parents! Thank you for being so open about your vulnerability and feelings of stress and being overwhelmed. This tells a very powerful story which I will be proud to share with the team who helped you on the day. I am pleased you felt warmth kindness and compassion while with us. It is also useful to know you found the explanations given to be clear. We are delighted to have been able to have made a difference and wish you and your family all the best for the future.

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