Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Expertise, professionalism and kindness

Posted By caringwe43

"Expertise, professionalism and kindness"

About: Queen Elizabeth University Hospital Glasgow / Minor Injuries Unit

(as the patient),

After a severe fall, I was given excellent care and attention at the Minor Injuries Unit at Queen Elizabeth University Hospital.

Extensive treatment was required for a very serious severed artery. I have benefited greatly from the staff’s expertise, professionalism and kindness. Fortunately, I broke no bones as I fell on my face: my hands were full. I do have a chronic condition: carelessness.

My only concern was that I required lengthy treatment while lying on the recliner and this would lead to bedsores! It didn’t.

I am extremely grateful for the effective problem-solving of Natalie, Gillian and Sam, a credit all to their profession.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 4 days ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 26/06/2025 at 11:51
Published on Care Opinion at 11:51

picture of Kevin Torbet

Dear caringwe43

Thank you for sharing your experience following your visit to the Minor Injuries Unit at Queen Elizabeth University Hospital.

We’re so glad to hear that you received such skilled, compassionate care after what must have been a frightening and painful fall. It’s reassuring to know that despite the severity of your injury, the expertise and professionalism of Natalie, Gillian, and Sam ensured you were treated quickly, thoroughly, and with kindness.

Your light-hearted remark about your “chronic condition” brought a smile, and we’re pleased to hear that even your concern about bedsores was managed effectively. We will make sure your appreciation is passed on to the team — they will be delighted to know the positive impact they had on your recovery.

Thank you again for your thoughtful feedback it really does mean a lot to the staff.

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k