I arrived for my day surgery, checked in at reception, and was directed to sit in the waiting room, and I would be called shortly for my surgery. I sat there for almost 45 minutes after my appointment time until eventually a doctor came into the waiting room and informed myself and another patient that the list had been cancelled. They said that the doctor had cancelled the list a few days prior, and they had no idea why we hadn't been informed. I lost a day's wages, arranged childcare for this surgery, and my father rearranged his day to drive me the 30 miles to Whiteabbey. The breakdown in communication is extremely disappointing, and to now have to wait again for the surgery I need is very disheartening. The staff in Whiteabbey were seemingly totally unaware of the cancellation, too, so it doesn't seem to have been them at fault. I would sincerely hope that this doesn't happen again.
"Cancelled surgery"
About: Whiteabbey Hospital / Day Surgery Whiteabbey Hospital Day Surgery BT37 9RH
Posted by equuleuske44 (as ),
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