"Approachable and helpful"

Martin, who carried out the assessment, was very kind, and my mom found him to be very nice; she was quite taken with him. However, she didn't fully understand what was going on and didn't retain much information, which wasn't very beneficial for her. As her daughter, this experience helped me realise that I have people to support me with her care. It's comforting to know that there are people available to help. I don't see anything that needs improvement with the service. The GP hasn't been very helpful, but I am supported by Martin even after the assessment. I find him approachable and helpful.