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"Thanks once again to all"

About: Royal Devon & Exeter Hospital (Wonford) / Ophthalmology Royal Devon & Exeter Hospital (Wonford) / Outpatients South Western Ambulance Service NHS Foundation Trust / NHS 111

(as the patient),

I had a problem with my left eye after two and a half weeks using an eye wash /cream/ anti inflamation drops with no success I called NHS 111. They advised after consultation to attend outpaitents at RDH. Reception was easy, being seen by tirage very good and faster than all the horror stories I hear.

Then the doctor care and interest in my problem his diagnosis and once again drugs administrated also informing myself that a referral to the eye clinic in the next few following days.

To your credit I was contacted that same day (missed call, my fault instructions left with contact number) after the weekend I called, made a appointment for the following day. Within seeing receptionist I was seen by a preliminary check by doctor Preet, very professional then by the main eye doctor on duty. All this in a very short time with a further diagnosis and re assurance to my condition.

Cannot thank you enough without the NHS I would probably been dead at aged 11, unable to use my arm/shoulder at 40,  blind by 50.  Many thanks once again to all.

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Responses

Response from Lauren Tyrer, Cluster Support Manager (Eastern Services), Ophthalmology (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust last week
Lauren Tyrer
Cluster Support Manager (Eastern Services), Ophthalmology (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 23/06/2025 at 11:38
Published on Care Opinion at 11:38


Dear Bannyboy,

Thank you for taking the time to share you feedback with us. I am pleased to hear that you had a positive experience in the department and you were seen and diagnosed quickly.

Your feedback motivates us to continue providing the best care and support possible.

Kind regards,

Lauren Tyrer

Operations Manager in Ophthalmology

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