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Made me feel comfortable

Posted By LozzaG

"Made me feel comfortable"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as the patient),

I suffer with extreme anxiety but I really needed to attend the clinic and was so worried I’d back out because of an anxiety attack.

I then had a male shout me through and my whole life even through giving birth I refuse a male anywhere near me due to personal reasons, but the way he was with me was amazing!

He could see straight away I was nervous and he treated me with the most up most respect and care. However I couldn’t complete my appointment due to certain reasons but he made sure I got a new appointment booked!

I was prepared for him to do the examination for me and although yes I was nervous, I still was comfortable with him doing it so thank you to Luke for making me feel so comfortable!

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Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion last week
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion

I have been working in Sexual Health since 2004 and my responsibilities are Data Validating and responding to Care Opinion feedback. I am very passionate about my job and believe that the human touch is important with patient care.

Submitted on 21/06/2025 at 10:37
Published on Care Opinion at 10:37

picture of Andrew Garratt

Hi LozzaG,

My name is Andrew and I am a Senior Administrator for the Open Clinic and part of my role is to respond to Care Opinion feedback. I would firstly like to thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to learning and service improvement.

I have shared your story with Luke and he will be pleased that he made you comfortable and respected. 😊

Kind regards,

Andrew Garratt, Senior Administrator

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