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They really made me feel comfortable & at ease

Posted By dracowk78

"They really made me feel comfortable & at ease"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as the patient),

From arrival I was welcomed and seen to quickly and friendly staff. Rachel looked after me for the pre checks and she was polite & friendly & the procedure was done by Charlotte who was friendly, informative, empathic & just lovely. For an invasive procedure they really made me feel comfortable & at ease. Thank you ladies!

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Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion last week
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion

I have been working in Sexual Health since 2004 and my responsibilities are Data Validating and responding to Care Opinion feedback. I am very passionate about my job and believe that the human touch is important with patient care.

Submitted on 21/06/2025 at 10:21
Published on Care Opinion at 10:21

picture of Andrew Garratt

Hi Dracowk78,

My name is Andrew and I am a Senior Administrator for the Open Clinic and part of my role is to respond to Care Opinion feedback. I would firstly like to thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to learning and service improvement.

I have shared your feedback with Charlotte and Rachael and they will be pleased that you found them friendly and informative during your procedure. 😀

Kind regards,

Andrew Garratt, Senior Administrator

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