"Complete Disservice"

I was referred here by my GP after a long wait and went through a very lengthy series of gruelling questions over several calls in their assessment only to receive an email saying that they cannot treat me adequately themselves and need to refer me to Kirklees for long term therapists rather than short term counselling. I was passed on to Kirklees who were surprised at this, they told me they only have volunteers offering nothing like what I was assessed to need and that they think I've just been passed off on to another for the sake of it. They referred me back but I didn't hear anything so I called and was told I need to go through all the assessment again. I told them I didn't want to go through that again (very difficult) and that nothing has changed. Their response was very cold, insincere and even malicious, both from staff and a manager.