"Swift support"

My daughter had an allergic reaction late on Monday which resulted in her using her EpiPens and a trip to A&E, she is travelling overseas on Thursday. So swift support was required to replace her medication.

I called Honor Oak Group Practice and was connected to a very helpful member of the admin team. I didn’t wait long in the queue and had the option to choose a call back when I reached the front of the queue which is helpful for working people. I spoke with the admin person about an emergency prescription. They were extremely helpful and assured me my local pharmacy would receive it same day. By 9.15 the same morning I received a text to say the script was with my pharmacist. And I was able to collect the items later that afternoon. This was really efficient and supportive at a time of stress - so thank you!